Hi John
We have a business requirement to Add the "Completed Date" to the “Agents INBOX” search and results functions and this is specifically for Work items like email, fax etc.
Detailed Description of the requirement
*Add a 'completed date' to the email inbox search criteria and have it based on the date the email was marked as "Completed" by the user in the system. Also need to have the ability to search by the completed date. The 'completed date', must also be visible and exportable in the result set.
I would like to know this requirement is technically achievable or not.
As you mentioned earlier that the field Updated is not applicable for work items like email ,fax etc.
Regards
Sreeni
