Hi Jogeswara Rao,
As always your reply was very much helpful. But, first of all sorry for late reply and I have found out the solution working with the help of ABAPer as below:
see the code in the screen-1 below:
here, what the program does is, whenever we run IP10 through batch input, it will ignore the dialog box: "POPUP_TO_DECIDE", which we use for deleting the on-hold calls by making a default decision to SKIP the calls and not to DELETE the calls so that record can be maintained.
System is doing this to avoid interruption due to dialog box in "BACKGROUND" or "DISPLAY ERROR ONLY" process in LSMW or BDC etc.
The solution which we have applied is as shown in Screen-2 below:
The enhancement above shows that if the batch input (specific to IP10) is true (i.e., X) then make it INITIAL (i.e., blank by value ' ').
Hence, it will not take the automatic decision to SKIP the calls and will ask user input for the same.
(Note: The above reply is working fine in my case where I have done recording for RESTART or START-IN CYCLE for maintenance plans.
This enhancement might have some drawbacks while using standard program for IP10 in LSMW or anywhere else.)
I have already checked and executed these settings in production and worked very fine for me.
Hope this answer could help others who might be facing such issues in IP10.
Closing my thread.
Thanks once again for your time sir.
Chin2.