Hi Marlene
Thank you for your reply. Actually we have mange to sort the problem out late yesterday and I was about to Post it here as it is STRANGE outcome at least from my knowledge.
Yes the issue was around the "Payment Format" for house bank when we chose "SEPA Direct debit" we could get the this in Payment Method but we needed simple payment method for UK only customers and once we selected 3 Payment formats for as described for UK we could not get any "direct debit" option.
But we tried one option for New Zealand and it gave us Direct debit option in Payment Methods hence we could complete our process for TESTING purpose.
But do You think its NORMAL that we can select "Payment Format" for foreign countries for UK? and execute our Payments here.
Will that NOT have any effect on let's say on Output File Format?
thank you
Kind Regards
Asad