Personas 2.0 Session Timed Out

Hi There,

We are trying to solve an issue that we are currently facing and need your help or insight in resolving it. The issue is that we get a popup message 'The session has timed out - please log in again' when we log into backend system from system selection screen.

Landscape:

System 1 - Personas 2.0 SP2 is installed here. Kernel Version 741 SP Level 26

System 2 - Backend System. Kernel version 721 SP Level 201

I checked the ITS memory statistics and we have 1024 MB memory assigned. I execute the SICF service RESTGUI and got that hierarchial tree structure output. The strangest thing is that some of our users get this popup again and again, as if the popup is in some kind of infinite loop.

Is this happening because of the kernel version difference between the frontend and backend system?

Thanks,

Chan